Contact Us
Member Experience Center
Our dedicated member experience team is ready to help with practically any of your financial or account needs. We've got you covered, from general account servicing questions and helping you log into Online Banking to processing your loan payments and opening a new account.
Call 904.354.8537 | 800.342.8416
Monday – Friday: 8 a.m. – 7 p.m. Saturday: 9 a.m. – 3 p.m. Sunday: Closed
After hours call:
- Debit Cards and Credit Cards: 866.633.7042
- Gift/Reloadable Cards: Lost/Stolen and disputes: 866.902.6082
Info24 | Telephone Banking
With our Info24 automated telephone teller service, you can check balances, transfer money from one account to another, receive account history, verify the status of a check, and more – right from your touch-tone phone, 24/7.
To use Info24, you’ll need:
- Your four-digit Access Code
- Your Community First account number
- The Service Codes
Download Info24 Wallet Menu
Call 904.371.8000
Please note: Dollar amounts are entered without decimals. Example: $1,000.25 would be entered as 100025#. The "#" sign is used when prompted.
Want to open a new account or apply for a loan fast?
We’ve got two dedicated teams ready to help. It's like having your own team of banking experts on speed dial.
The New Accounts Team
Open a new membership, checking or savings account in minutes: our New Accounts Team is here to take care of it all.
Call 904.549.8788
Monday - Friday 8 a.m. – 5 p.m.
The Express Team
Reach out to our Express Team to open a loan or credit card.
Call 904.224.9077
Monday - Friday 8 a.m. – 6 p.m.
Saturday 9 a.m. – 3 p.m.
Mail us
Regular Mail
Community First Credit Union
P.O. Box 2600
Jacksonville, FL 32232
Loan Payments / Deposits
| Members Mail loan payments and deposits to Community First Credit Union P.O. Box 43010 Jacksonville, FL 32203 |
Members Mail Overnight/Express loan payments and deposits to Community First Credit Union 637 N. Lee St. Jacksonville, FL 32204 |
Car Dealerships and Financial Institutions
Mail Overnight/Express loan payoffs to Community First Credit Union 701 W. Adams St. Jacksonville, FL 32204Credit Card Payments Members
Mail credit card payments to VISA P.O. Box 71050 Charlotte, NC 28272-1050Notary Services
Community First offers limited notary services for its members. The following document types are examples of those that CANNOT be notarized at our branch locations: Last Wills and Testaments, Deeds, Power of Attorney documents, Estate and Guardianship documentation, I-9 Forms and Trust Paperwork. Please contact our Member Experience Team at 904-354-8537 if you have further questions.