How can I use my points for redemptions in the program?
The program provides a variety of redemption options that you can access through Online Banking or our Mobile Banking app.
How do I redeem points for merchandise awards?
Use the menu on the top left of the CURewards page to select Merchandise under REDEEM. Then enter an item to Search or dropdown to Browse Categories. Each category will display options to view and select available items. Filters are available on the left column to narrow the search for a particular model or brand.
Once I submit a merchandise redemption, how long will it take for my shipment to arrive?
View supplier delivery guidelines for options; many catalog items are viewed, ordered, and delivered directly by the manufacturer's online shopping channels.
Can I ship to a military base?
Yes. Most items can be shipped to APO/FPO/DPO addresses. View supplier delivery guidelines for options; many catalog items are viewed, ordered, and delivered directly by the manufacturer's online shopping channels.
How do I book travel using my rewards account?
Use the menu on the top left of the CURewards page to select Travel under REDEEM. Then, click on the category you want: Flights, Hotels, Rental Cars, Cruises, or Activities. Each category selection will bring you to the respective landing page to book your travel. Enter dates and preferences to review your options and redeem.
Are there any fee(s) associated with my redemption?
The Program includes all delivery costs, including applicable taxes to your redemption checkout process. No additional fees are charged to your account.
Can I book travel reservations for someone else using my points?
Yes, you can make travel reservations for others. You should ensure the traveler information you enter during the booking process matches the travel documents required to fulfill the reservation (i.e., full name as it appears on traveler’s identification, driver’s license, passport, etc.). Errors may result in delays and possible denial of the travel; points are nonrefundable.
I did not get my email confirmation; what should I do?
To ensure receipt of your travel confirmation email, please ensure that the email address you provide at the time of booking is a current, valid email address. You may also want to check your spam/junk folder if you have not added us to your safe senders list. If you still do not find your email confirmation, please contact the Rewards Redemption Center at
866-597-1575, 7 days a week, 8:00 a.m. to Midnight EST, (5:00 a.m. – 9:00 p.m. PT) excluding holidays.
Do I still earn frequent flyer miles, etc., when I use my points as payment towards my airline tickets, car rentals, or hotel stays?
Depending on the loyalty program, you may still accrue rewards within their loyalty program. Please check the individual loyalty program to confirm the rules of their program and confirm your booking qualifies for the benefits offered within their program.
If I don’t have enough points to pay the total amount for my travel order, can I pay the rest with my card?
In most cases, yes. On the payment page, you will have the option to pay for your travel reservation with points, a payment card, or a combination of both. You can use Visa, MasterCard, American Express, or Discover to pay.
How do I redeem points for gift cards?
Use the menu on the top left of the CURewards page to select the Gift Cards under REDEEM. Then enter a merchant to Search or dropdown to Browse Categories. Each category will display options to view and select available Gift Cards; filters are available on the left column to narrow the search for a particular category, denomination, or merchant.