How Can We Help You?
From 24/7 automated account management to friendly one-on-one service, Community First offers assistance when and where you need it. Find all the ways to contact us here.
At Community First Credit Union, we believe in a people-first approach to banking. Whether you have a question about your account, need help logging into online banking, or any other matter, our dedicated team is happy to assist you.
Member Experience Center
Whether you need help logging into Online Banking, or you have a question about your account, our dedicated Member Experience Team is here to help you!
Call 904.354.8537 or 800.342.8416
Monday – Friday: 8 a.m. – 7 p.m.
Saturday: 9 a.m. – 3 p.m. Sunday: Closed
After Hours:
Info24 | Telephone Banking
Check balances, transfer money from one account to another, get account history, verify the status of a check, and more – from your touch-tone phone, 24/7.
Call 888.225.6065
To use Info24, you’ll need:
Your four-digit Access Code
Your Community First account number
Looking to open a new account or apply for a loan? Our dedicated team is ready to answer your questions and guide you through the application process.
Call our Express Team
at 904.224.9077
Monday - Friday 8 a.m. – 6 p.m.
Saturday 9 a.m. – 3 p.m.
Need to make a payment by mail? Find the addresses you need here or e-mail us for assistance.
Mail
Community First Credit Union
P.O. Box 2600
Jacksonville, FL 32232
Credit Card Payments
P.O. Box 71050
Charlotte, NC 28272-1050
Loan Payments & Deposits
Mail loan payments and deposits to:
Community First Credit Union
P.O. Box 43010
Jacksonville, FL 32203
Mail Overnight/Express loan payments and deposits to:
Community First Credit Union
637 N. Lee St.
Jacksonville, FL 32204
Car Dealerships and Financial Institutions
Mail Overnight/Express loan payoffs to:
Community First Credit Union
701 W. Adams St.
Jacksonville, FL 32204
Notary Services
Community First members have access to notary services at our branches. If you have questions, contact our Member Experience Center at 904.354.8537.
The following document types are examples of those that CANNOT be notarized:
- Last Wills and Testaments
- Deeds, Power of Attorney documents, Estate and Guardianship documentation
- I-9 Forms and Trust Paperwork
Surcharge-Free ATMs
Never pay ATM fees! Members can access thousands of surcharge-free ATMs in our CO-OP network. Discover convenient member benefits you can unlock with your Community First Visa® Debit Card!
Branch Locations
Each Community First branch offers full service banking with unmatched member service. Also discover convenient services including safe deposit boxes, debit card replacement, walk-up and drive-thru ATMs, and loan officers who are ready to help you find personalized banking solutions for every milestone!