Coronavirus (COVID-19) Updates: Announcements, Branch Availability, and Government Relief Programs. Due to high call volume from stimulus funds posting, we are experiencing longer wait times. Check our Mobile Banking app or Online Banking for account updates. Check the status of your payment by using the IRS Get My Payment Tool. (Routing #: 263078934)

All branches will be closed in observance of Independence Day on Saturday, July 4, 2020.

To comply with CDC guidelines and the City of Jacksonville emergency executive proclamation to help prevent the spread of COVID-19, we are now requiring facemasks to be worn while inside the branches.  Exceptions include children under age 2 and people with respiratory issues.  Masks are available upon request.

Contact Us


Info 24


Member Experience Center

904.354.8537 | Toll Free: 800.342.8416

Monday - Friday 8 a.m. – 8 p.m.
Saturday 9 a.m. – 5 p.m.

Express Team


Need to speak with someone about opening a new account? Call our Express team!
Monday - Friday 8 a.m. – 6 p.m.


Branch Locator Map | Schedule an Appointment

Want to speak with someone about opening a new business account? Schedule an Appointment with a branch manager

Branch Lobby Hours:

Monday - Thursday 9 a.m. – 5 p.m.
Friday 9 a.m. – 6 p.m.
Saturday 9 a.m. – 1 p.m.*
*The Downtown & UNF branches are closed on Saturday. UNF Branch Student Union Center Campus parking fee applies.
(The UNF branch will temporarily remain closed for the time being)

Branch Drive-thru Hours:

Monday - Thursday 9 a.m. – 5 p.m.
Friday 9 a.m. – 6 p.m.
Saturday  9 a.m. – 1 p.m.

Mailing Address:

P.O. Box 2600, Jacksonville, FL 32232

Submit this form to have someone contact you: