How to Report Fraud

It’s never fun if you become a victim of identity theft or fraud. With our Fraud Prevention team, we’ll work with you to help restore your information and prevent any further damage.

Annual Credit Report

Get a free copy of your credit report every 12 months from each credit reporting agency. Ensure that the information on all of your credit reports is correct and up to date. Reviewing credit reports helps you catch signs or identity theft early.

Credit Bureau

Equifax   (888)-766-0008
Experian (888)-397-3742
Trans Union  (800)-680-7289

• “Credit Freeze” - This tool lets you restrict access to your credit report, which in turn makes it more difficult for identity thieves to open new accounts in your name.

• “Fraud Alert”- If you are concerned about identity theft, but haven’t yet become a victim, this fraud alert will protect your credit from unverified access for at least 30 days.

Check Fraud

Report check fraud, please visit your nearest branch location or call us at (904)-354-8537

Credit Card

Report credit card lost or stolen: (904)-354-8537 option 2, option 2, option 1
Report credit card fraud: (904)-354-8537 option 2, option 2, option 2

Debit Card

Report lost or stolen: (904)-354-8537 option 2, option 1, option 1
Report fraud: (904)-354-8537 option 2, option 1, option 3

Elder Financial Abuse

Elder Abuse Hotline:(24 Hours) (800)-96-Abuse
Elder Helpline: (800)-96-Elder
Long-Term Care Ombudsman:(for those in nursing homes and assisted living facilities) (800)-831-0404

Federal Trade Commission 

The Federal Trade Commission can be contacted to report Identity Theft or Scams, File a Consumer Complaint or Register for the Do Not Call List. FTC.gov

Identity Theft

Report Identity theft and get a recovery plan https://www.ftc.gov/
Notify Community First of any Identity Theft that you've experienced.

IRS Tax Fraud

(800)-829-0433

Social Security Administration Fraud Hotline

(800)-269-0271