Latest Updates
9/21/2020 | Branch Hours
Branch Lobby Hours
Mon. - Thur. 9 a.m. to 5 p.m.
Fri. 9 a.m. to 6 p.m.
Sat. 9 a.m. to 3 p.m.*
Branches with Drive Thrus
Mon. - Thur. 9 a.m. to 5 p.m.
Fri. 9 a.m. to 6 p.m.
Sat. 9 a.m. to 3 p.m.
*The Downtown, Riverside and UNF branches are closed on Saturdays.
7/1/2020 at 9:00 AM | Mask Wearing Requirements
To comply with CDC guidelines and the City of Jacksonville emergency executive proclamation to help prevent the spread of COVID-19, we are now requiring facemasks to be worn while inside the branches.
Exceptions:
- Children under age 2
- People with respiratory issues
Masks are available upon request.
Member Service Expectations
Based on world events, it may be an extended period before we're able to resume "business as normal" and we ask for your patience in the coming weeks as we anticipate higher call volumes and longer wait times.
We have your back!
We offer many convenient service channels such as online banking, ATMs, and telephone banking, which do not require a branch visit. Please limit physical contact and do not visit a branch if you are ill, have been exposed to the virus, or have recently traveled outside of the country.
- For member service inquiries, we encourage you to use our secure message feature within Online Banking. You may also call the Member Experience Center.
- To open a new account or apply for a new loan, apply online or call our Member Experience Center.
- Use our Online and Mobile banking, free online loan payment tool, or Info 24 to check balances, transfer funds, and pay your loans and bills online.
- Deposit checks from your phone using mobile deposit on our mobile app.
If you have been impacted by COVID-19 and need our support, we are here to help. Please contact our Member Experience Center to discuss what assistance may be available to you.