Member Resources:  Financial Hardship Assistance, Hurricane Preparedness, COVID Announcements, Government Relief Programs, Branch Availability

  1. Resources
  2. Coronavirus Preparedness and Precautions

Latest Updates

9/21/2020 |  Branch Hours

Branch Lobby Hours
Mon. - Thur. 9 a.m. to 5 p.m.
Fri. 9 a.m. to 6 p.m.
Sat. 9 a.m. to 3 p.m.*

Branches with Drive Thrus
Mon. - Thur. 9 a.m. to 5 p.m.
Fri. 9 a.m. to 6 p.m.
Sat. 9 a.m. to 3 p.m.

*The Downtown, Riverside and UNF branches are closed on Saturdays.

7/1/2020 at 9:00 AM | Mask Wearing Requirements

To comply with CDC guidelines and the City of Jacksonville emergency executive proclamation to help prevent the spread of COVID-19, we are now requiring facemasks to be worn while inside the branches.

Exceptions:

  • Children under age 2
  • People with respiratory issues

Masks are available upon request.

Member Service Expectations

Based on world events, it may be an extended period before we're able to resume "business as normal" and we ask for your patience in the coming weeks as we anticipate higher call volumes and longer wait times.

We have your back!

We offer many convenient service channels such as online banking, ATMs, and telephone banking, which do not require a branch visit. Please limit physical contact and do not visit a branch if you are ill, have been exposed to the virus, or have recently traveled outside of the country.

  • For member service inquiries, we encourage you to use our secure message feature within Online Banking. You may also call the Member Experience Center.
  • To open a new account or apply for a new loan, apply online or call our Member Experience Center.
  • Use our Online and Mobile banking, free online loan payment tool, or Info 24 to check balances, transfer funds, and pay your loans and bills online.
  • Deposit checks from your phone using mobile deposit on our mobile app.

If you have been impacted by COVID-19 and need our support, we are here to help. Please contact our Member Experience Center to discuss what assistance may be available to you.

Coronavirus (COVID-19)

Community First is committed to providing a healthy in-person banking environment for our members and employees. While we have not had any issues within our branch network or staff, we are taking this situation as seriously as possible and will follow the advice of the Centers for Disease Control (CDC) as well as our state and local leaders.

As we continue to monitor Coronavirus (COVID-19), we are implementing new sanitizing procedures, taking advanced cleaning steps and adopting more rigorous and frequent cleaning procedures inside all our branches. Our employees have been updated on extra steps they should take, and we have reinforced with them our established illness protocols (like not coming to work if sick).

Convenient Technology Solutions

Community First offers many ways to keep you connected to your finances and manage your accounts without visiting in-person.

Download our mobile app

Click here for the Apple Store to download the Community First Credit Union Mobile App Click here for Google Play to download the Community First Credit Union Mobile App

Features:

  • Update your personal details
  • Access your accounts
  • Deposit checks via mobile deposit
  • Make payments and pay bills
  • Transfer funds
  • Click here to log in to Online Banking or, call and speak to a Member Experience Representative at: 904.354.8537
  • If you have been impacted by COVID-19 and need our support, Community First is here to help. Please contact our Member Experience team to discuss what assistance may be available to you.

We’re here to help.

If you or your business is financially impacted by the Coronavirus pandemic, we may be able to help. Please contact your Commercial Banking Officer or local branch manager to discuss the options.

Thank you for your cooperation while we all work as a community to manage our health during this time.

Branch Availability

Effective September 21, 2020

Branch Name Status
Arlington Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Baymeadows Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Bartram Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Beach Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Downtown Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm
Lobby Open: Appointment
Fleming Island Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Hodges Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Lakewood Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Mandarin Lobby Open: Appointment
Neptune Beach Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Northside Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Oakleaf Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Orange Park Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Riverside Lobby Open: Appointment
St. Johns Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
UNF Lobby Open: Appointment
Westside Drive-Thru Open: M-Th 9am-5pm, F 9am-6pm, Sat. 9am-3pm
Lobby Open: Appointment
Yulee Lobby Open: Appointment 

*Non-deposit investment products and services are offered through CUSO Financial Services, L.P. (“CFS”), a registered broker-dealer (Member FINRA/SIPC) and SEC Registered Investment Advisor. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. Investment Representatives are registered through CFS. Community First Credit Union of Florida has contracted with CFS to make non-deposit investment products and services available to credit union members. For specific tax advice, please consult a qualified tax professional.