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Manage your Community First debit cards from anywhere

Online and Mobile banking gives you the ability to manage your debit card. Debit card services allows you to freeze your debit card, report your card lost or stolen, and advise us of travel plans. You can also activate your card if your card is not activated.

Online Banking Tutorial | Debit Card Control

To access Debit Card Services:

  1. Use the navigation on the right hand side of Online Banking or within the Mobile Banking app
  2. Select Debit Card Services and choose your card
  3. Follow the easy instructions for Travel Notifications, Enable/Disable and Report Lost.

When to Disable vs. Report Lost

How do you know if you should disable your Community First debit card or report your card lost? What's the difference?

Disable -

You should disable your card if you temporarily misplaced your debit card and don't want to change your debit card number. It's easy to enable your account later if you find your card. Disabling your card lets us know that you don't want us to authorize any new purchases, cash advances, or balance transfers until you Unfreeze. By disabling, you are temporarily deactivating your debit card.

 
Report Lost -

If you think your card is lost, you should choose the Report Lost option. This will prevent in-store purchases and point-of-sale transactions associated with this card. This will let us know that we need to send you a new debit card with a new account number. By reporting lost, you are permanently deactivating your debit card.

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