Accelerated. Automated. Your best defense against fraud.
At Community First Credit Union, we’re serious about protecting you from fraudulent activity on your accounts. That’s why we’ve strengthened our defenses with an automated system that can identify threats fast, notify you quickly, and equip you with the tools you need to take immediate action against fraud. The new system allows you to receive automated Fraud Alerts text messages, emails, and even automated calls that easily walk you through reviewing suspicious activity on your card.
Our automated system enables:
Immediate alerts
When suspicious activity has been detected on your account, we don’t wait for an agent to dial your number – our automated system will contact you by text, phone or email.
2-Way Communication
You can take action the second you receive your alert – by texting the provided command word, or interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.
Real-time Support
Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.
You do not need to register for this service, alerts will be sent to you automatically. Please review and update your mobile phone number and email address in Online / Mobile Banking, so we can send you important fraud alerts about your account. Thank you for being a member and allowing us to secure your account!
Members should be aware that, while Community First does monitor fraudulent or suspicious account activity and may proactively contact a member about this activity, we will never call and ask for confidential information such as your entire account number or PIN. Contact 904.354.8537 if you have provided confidential information.