Frequently Asked Questions
What account types are supported? Deposit Accounts, such as Savings, Checking and Money Market Accounts are supported.
How do I sign up to use Text Banking? Log into Online Banking, in the Settings & Alerts tab, click Text Enrollment.
Will Text Banking work on my phone? Yes, it will, as long as you have text messaging service (SMS) via your wireless carrier. Please check with your wireless carrier if you are unsure.
Will I be charged for Text Banking? We won't charge you, but standard carrier fees for text messaging may apply. Please check with your wireless carrier if you aren't sure what fees apply when you send and receive text messages.
Which carriers do you support? Our Text Banking service works on all major mobile providers in the U.S.
How do I cancel? You can text STOP to 226563, or you can log into online banking and remove the registration information for your phone. You can add a new phone or reactivate your old phone by logging into online banking at any time.
I have a new mobile phone number. Can I change or add my number online? Yes, you first need to deactivate your current phone number and add your new phone number, which can be done by logging into Online Banking.
Is Text Banking secure? Yes. Messages will contain no sensitive information about your accounts.
Are keywords case sensitive? No, keywords are not case sensitive. You can type help or HELP.
What are the commands?
BAL - Account balances
HIST – Account History
XFR – Transfer funds between accounts
LIST – List of keywords
HELP - Send information on commands and how to use
STOP – Stop all text messages to the mobile device (for text banking and SMS alerts/notifications
START – Enable message send/receive
What is the short code? 226563
What is the number I should send keywords to? The short code is 226563. This short code will only work if you have registered your mobile device via Text Enrollment in Online Banking.
How many requests can I make? An unlimited number of requests are allowed.
How quickly does the message go through? Messages typically go through within seconds, although delays of several minutes or more may be experienced depending on your particular wireless carrier.
Is there any password needed for Text Banking? No. Once your mobile phone is registered, your mobile device is used to authenticate your account access.
Does the message go through if I have no coverage? No coverage on your cell phone means that nothing can get to your phone, and that includes text messages.