Target Security Breach Announcement
Community First is Actively Monitoring the Target Data Security Breach
January 10th, 2014
We want to make you aware of new information that has come up regarding the Target card and data breach. It was announced this morning that in addition to the 40 million credit/debit cards breached, the hackers also broke into Target’s database of information on 70 million consumers. Although this consumer data is not card related, we anticipate an increase in phishing scams. As you know, phishing refers to criminal activity that attempts to fraudulently obtain sensitive information, such as social security number, driver's license, credit/debit card information, or bank account information. Cyber-criminals have typically used emails to launch this type of attack, but with the widespread use of social media networks and smartphones with internet access, the types of attacks are multiplying.
What can you do to protect yourself against phishing scams?
• Do not to respond to any email or phone message that directs you to update their personal information by dialing a telephone number or entering your data.
• Do not click on any links from an unsubscribed email.
• Ensure your virus software is up to date on your computer.
• If you believe you are a victim of a phishing attempt please report this to one of the following:
o Federal Trade Commission (FTC) – Contacting the FTC directly has historically been the most effective means of shutting down a phishing phone number. The FTC is available at www.ftc.gov or (888) 382-1222.
o Visa Clients – Visa also has resources who are available to assist financial institutions submit claims for this type of activity. You can send an email to email@example.com or reach out to the Visa Fraud department at (650) 432-2978. Additional information can also be found at www.visa.com/phishing/
At Community First, protecting your information is our top priority and you can be assured that all official communications coming from us will be secure. Since there is an inherent risk for phishing, we wanted to make you aware of what communications you may receive from us about the Target breach.
• If your debit or credit card was affected, you likely have been notified via letter already and may be receiving additional information soon
• An additional letter with your new debit or credit card will be sent to the affected cards
• We are currently displaying notices linking to our website within your Online Banking
• General updates via email may be sent to you regarding updates as we manage the delivery of replacement cards to those affected
As always, if you would like to validate a communication that is sent to you, you can call us at 800.342.8416 or 904.354.8537.
December 27th, 2013 1:17pm
As we continue to actively monitor the Target security breach, we have identified a small group of members whose credit or debit card may have been affected by the breach. As a precautionary step we will be reissuing the credit or debit cards that may have been exposed to this event. If you are one of the affected members you will be receiving communications shortly as to what your next steps are. We want to re-assure you that this is only a small group of members who may have been affected and that this a precautionary step to further protect your account.
We are aware of the recent announcement that PIN data was also compromised. As always, we will continue to closely monitor card activity 24 hours a day 7 days a week for suspicious transactions. We encourage you to monitor your account within Online Banking or Mobile Banking and report any suspicious transactions immediately. If you have any questions you can call us at 904.354.8537 (or 800.342.8416). Additionally you can continue to check back on the website for further updates.
December 20th, 2013 5:26pm
Community First is actively monitoring the security breach that occurred at U.S. Target Stores from November 27th through December 15th. Our members' protection and well-being is top priority and we are working with Visa to identify any members who may have been affected. As always, we will continue to closely monitor debit and credit card activity 24 hours a day 7 days a week for suspicious transactions. We will contact members immediately if we identify an unauthorized transaction.
Target Red Debit Cards are also a part of this security breach. If you have this card we suggest that you immediately contact Target directly at (866) 852-8680 for more information. You can also monitor their website at www.Target.com for additional information.
How can I tell if my card was affected?
- Monitor all accounts closely
- Review your account information in online banking or Mobile Banking
- Monitor Target's website for updates on the breach
- Watch for updates from us through online banking, the website, US mail and email
Note: You can also register for alerts within Online Banking to help monitor for unauthorized transactions.
What should I do if fraud does occur?
- Immediately report any unusual activity to us
- Report the card as compromised
- Obtain a free credit report to ensure unauthorized credit has not been obtained
Is Community First going to reissue my card?
We have highly sophisticated fraud detection tools that are constantly monitoring account activity. If we determine your account is at risk, we will notify you and reissue your card(s).
Should I reset my PIN?
There is no indication that any card PIN information was compromised. While you are welcome to reset your PIN at any time, it is not necessary as a result of this incident.
Am I at risk for identity theft?
Based on the information we have regarding this incident, it is unlikely that identity theft would occur. Personal information required to steal your identity, such as your Social Security number, date of birth or address, was not part of the Target data compromise. However, it's always a good idea to check your credit report regularly.
Balance Financial has provided an Identity Theft Toolkit that you may reference. The resources in this toolkit are designed to help you gain the knowledge and skills you will need to make your information safer.