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Need to contact someone? 

  • Call 904.354.8537
  • @AskCommFirst

How to log-in for the first time:

  • Log in with your current user ID and password
  • Next, you'll be prompted to receive a Secure Access Code to verify your identity (there will not be a security image as shown in the old log in).
  • Depending on the delivery method you select, you'll receive a phone call, text, or email with your security code.
  • Then you'll enter the code in the box provided and press submit.
  • Re-enter your existing password (if your password does not meet our new criteria, you will have to create a new one). Select whether or not to register the browser/device you used to log in.
  • Then you will be successfully logged in!

A couple of browser tips:

  • Make sure your browser is updated to the latest version. You can learn how to do so here.
  • Google Chrome is the recommended browser for this platform
  • Clear your history on your browser before logging in