If you are having trouble logging in or updating your User ID, click here for more information.
Text Banking allows you to quickly request and receive your account balances and recent transaction history via your mobile device’s SMS Text Message service using a short code and a set of commands.
Deposit Accounts, such as Savings, Checking and Money Market Accounts are supported.
Sign into the Text Banking interface using your Online Banking Credentials, and register your phone.
Yes, it will, as long as you have text messaging service (SMS) via your wireless carrier. Please check with your wireless carrier if you are unsure.
We won't charge you, but standard carrier fees for text messaging may apply. Please check with your wireless carrier if you aren't sure what fees apply when you send and receive text messages.
Our Text Banking service works on all major mobile providers in the U.S., including:
You can text STOP to 21443, or you can log into the Text Banking interface and remove the registration information for your phone. You can add a new phone or reactivate your old phone by logging into the Text Banking interface at any time.
Yes, you first need to deactivate your current phone number and add your new phone number, which can be done by logging in to the Text Banking interface.
If you make any changes to your User ID, Password or Challenge Questions, you need to login to the Text Banking interface with your updated Online Banking Credentials before you can continue using the Text Banking service.
Yes. Each phone does need to be individually registered.
Yes. Messages will contain no sensitive information about your accounts.
CFCU BAL - Account balances
CFCU HIST - Last three transactions on primary account
CFCU CMD - Show valid commands
CFCU HELP - Send information on commands and how to use
CFCU STOP - Cancel service
No, keywords are not case sensitive. You can type help or HELP.
The short code is 21443. This short code will only work if you have registered your mobile device via the Text Banking interface.
A maximum of 140 characters are contained in each text message. That is due to limitations placed by wireless carriers.
The response will be broken into segments that are shorter than 140 characters. This means that you will receive multiple messages for a long response.
An unlimited number of requests are allowed.
Messages typically go through within seconds, although delays of several minutes or more may be experienced depending on your particular wireless carrier.
No. Once your mobile phone is registered, your mobile device is used to authenticate your account access.
No coverage on your cell phone means that nothing can get to your phone, and that includes text messages.
P.O. Box 2600
Jacksonville, FL 32232
Toll Free: 800.342.8416
Your savings are federally insured to at least $250,000 and backed by the full faith and credit of the United States Government. The National Credit Union Administration is a U.S. Government Agency.