Online and Mobile Banking will be temporarily unavailable on Wednesday, October 17 between 9:00 p.m. and 10:30 p.m.

Wayne Terry's Story

Wayne Terry once used a large, national bank for his business banking needs, but wanted to transition to a local bank. As luck would have it, one of our Business Lending Officers, John Keeley, was visiting with an insurance agent across the street from Wayne's former office building. The insurance agent encouraged John to visit his neighbor Wayne at PuroClean Emergency Services, so John did just that. After their initial meeting, it didn't take long for Wayne to make the switch to Community First. 

Wayne started his business banking with Community First by establishing a Line of Credit, a Business Checking account, and a Money Market account. Eventually, Wayne started to outgrow his building and realized he needed a new space. His former, 4,000-square-foot location wasn’t large enough to house all of his equipment and didn’t provide enough room for his workers to complete restoration projects. Realizing that it was too expensive to lease a secondary location, Wayne turned to John for help establishing a Commercial Mortgage through Community First.

John was able to get Wayne approved for his Commercial Mortgage and secured a new location for his PuroClean franchise. Located on Dellwood Avenue in Jacksonville, Wayne now has an office space and a warehouse totaling more than 16,800 square feet! 

As Wayne mentions in his video, "PuroClean does emergency restoration, such as flooding in homes and buildings," so his team becomes especially busy during hurricane season. In 2016, Hurricane Matthew caused widespread damage throughout Jacksonville, leaving Wayne short on equipment. John received approval to help Wayne borrow additional money through his exiting Line of Credit to help his customers. The story repeated itself in 2017 when Hurricane Irma swept through Jacksonville. With so much of PuroClean's equipment being used in Houston to help after Hurricane Harvey, Wayne once again found himself without the equipment he needed to help his customers. He did not hesitate to contact Community First for additional assistance. That's when John convened an emergency meeting with his senior executive team, who ultimately decided that helping Wayne meant helping the citizens of Jacksonville. As a result, they were able to extend his Line of Credit within a matter of hours so he could get back to work. 

Wayne Terry and his staff enjoy Online Banking for Business as well as visiting the Westside Branch.

Wayne Terry | President, PuroClean Emergency Services

Read video transcript

Contact PuroClean for Emergency Services

John Keeley | Business Lending Officer, Community First Credit Union

Read video transcript

Contact John Keeley about Business Banking