Watch this LATEST TRENDS site for new information that may protect you from FRAUD. Remember, if it sounds too good to be true, it probably is.

We’re here to help - If you have specific questions about a document or check, Community First’s Trusted Advisors are available to help at any of our 17 branches as well as by phone at 904-354-8537 or toll free 800-342-8416.

Protect yourself and never give out you card or account information (i.e. account number, account routing number, card number, card expiration, card, PIN number, or security code-3diget number on back of your credit card).

Description of Scam:

Cardholders have received computer-generated calls claiming to be from their financial institution. The calls claim your accounts have been frozen and then direct you to call a toll-free number and leave your debit card information in order to reactivate any cards. The toll-free number includes a recorded message that asks you to key your account number, card expiration date, and PIN.

Recommendations:

Cardholder awareness is key in combating fraud. Should you receive any questionable calls, please make sure you do not provide your personal information.

• Make sure you initiate the contact, and the institution verifies your identitywith questions only you would know.
• To verify whether a call is legitimate, call Community First using phone numbers from your bank statement or account documentation.
  Do not call back a number provided over the phone or click on a link in an email.
• Most communications will include something that will concern or excite the victim.
• If you have been the victim of a scam, file a complaint at local law enforcement.
• Notify Community First immediately.

Community First Credit Union of Florida publishes this information in an attempt to educate our membership about the fraud that is prevalent in the consumer marketplace today.
Let's help each other be Smarter than the Fraudsters.

A credit card company does not ask cardholders to disclose codes or provide any information verifying a physical possession of a card. Be smarter than the fraudsters