Since our founding in 1935, Community First Credit Union of Florida has focused on its membership; serving as Trusted Advisors to our members’ financial needs. This is especially true for financial safety and security. We are proud of our use of proven technology to protect your personal information and your financial transactions. We employ seasoned analysts and investigators dedicated to analyzing account activity and communication with members when we see potential fraudulent activity.

In the rare occurrence of an unauthorized transaction, we commit to you that we will respond to you within 10 days of receiving of your claim.

Community First is committed to providing safe, secure online banking tools that provide you with added convenience without compromising peace of mind. We have enhanced our security features to make your online banking experience even safer.

When you first access eBranch, you will be asked to select a personal image from one of thousands of images. You will also be asked to provide us with brief text to help identify the image you have chosen.

Whenever you attempt to log in to eBranch, the personal image you selected and associated text will appear before you enter your password. If you do not see this, please try logging in again. Perhaps there was a typo during log in. If you know that your login is correct, and you still do not see the image and text you selected, please email or call at 904.354.8537 or 800.342.8416.

Please remember: Seeing your personal image and text lets you know that you are at Community First’s eBranch, our official online banking site.

Identity thieves can’t know every detail of your personal life, so we’ve designed a series of security questions for you to complete to provide a safeguard against impersonators.

To get started, you’ll choose three simple questions; the questions are easy to answer and may ask you about small personal details, such as “What was the name of your first pet?” or “What high school did you attend?”

By providing the answers to these questions, you’ll give us information that will help verify your identity.

Your answers will be used, along with select account information, as added protection when you log in from a computer that our system does not recognize.

• Need more information? Check out our frequently asked questions concerning our enhanced eBranch security features.